Monday to Sunday, 9am to 5pm
The National Disability Insurance Scheme funds support for people with a permanent and significant disability.
It gives each person their own funded plan, built around their goals. You choose the providers who deliver those supports. That is where a registered provider like Lycon Care comes in.
We welcome participants on every plan type.
The NDIA pays your providers directly. You choose from registered providers, like Lycon Care.
A plan manager pays your invoices and looks after the paperwork, giving you wide choice with less admin.
You hold the funding and manage your own supports, with the most flexibility and control.
Yes. We match participants with support workers based on their needs and preferences, and we listen if you would ever like a change.
Participants can request changes at any time. Our team will work with participants and support coordinators to adjust supports as needed.
Lycon Care welcomes feedback. Participants can contact our team directly, or escalate concerns to the NDIS Quality and Safeguards Commission if required.
No. Participants, family members and support coordinators can all reach out to us directly. We will talk through your needs and explain the next steps in plain language.
Eligibility depends on your age, disability and residency. The best place to check is the official site, ndis.gov.au, or you can call us and we will point you in the right direction.
We reply within one business day. From there we will arrange a time to talk and get to know the participant and their goals.
Send the details and we take it from there, keeping you informed at every step.